{"id":1251,"date":"2021-01-26T06:31:31","date_gmt":"2021-01-26T06:31:31","guid":{"rendered":"https:\/\/www.fiessystems.com\/?p=1251"},"modified":"2021-02-01T05:36:37","modified_gmt":"2021-02-01T05:36:37","slug":"what-is-a-hotel-property-management-system","status":"publish","type":"post","link":"https:\/\/fiessystems.com\/au\/what-is-a-hotel-property-management-system\/","title":{"rendered":"What is a Hotel Property Management System? The Most Important Features and Functions"},"content":{"rendered":"\n

How do Property Management Systems help proactive Hoteliers ensure their Hotels stay ahead of their competitors?<\/h3>\n\n\n\n
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Your customer\u2019s starts their travel journey by looking for Hotels to travel to. Their guest experience consists of the pre-stay shopping for rooms, their interaction with the guest staff once they get to the hotel, their in-room experience and what they share on social media as feedback after the stay. A good Property Management System (PMS)<\/a> should support and enhance each aspect of this experience for your customer.<\/p>\n\n\n\n

In today\u2019s age, you need to have an extremely strong online presence to stand out. Customers are always looking for the easiest way to get things done, so you need to have a simple, reliable, and quick system to get their reservations complete. You also need to provide the best customer experience possible so that customers returning to your location will choose your Hotel over your competitors.<\/p>\n\n\n\n

In this article, we are going to talk about the main features and functions of a comprehensive PMS, and how you can use these to take your Hotel to the next level.<\/p>\n\n\n\n

What is a PMS?<\/strong><\/h2>\n\n\n\n

PMS stands for Property Management System, which is the Software Solution used to handle the major transactions and operations of Hotels, Motels, Resorts, Inns, and other Lodging Services.<\/p>\n\n\n\n

A Hotel is a complex system that requires varying operations of many different departments to be handled together. Every operation must be tracked and managed thoroughly, from front-office, reservations, room occupation rates to back-office, sales, housekeeping and more. A PMS<\/a> is the one central system that handles all these tasks, in addition to being able to plan and organise how your hotel handles the tasks mentioned above so that you can stay ahead of their competitors. Furthermore, it helps you automate daily operations and administrative tasks ensure that you can reliably offer your quality services to your customers without any hassle.<\/p>\n\n\n\n

History of PMS<\/strong><\/h2>\n\n\n\n

The first Property Management Systems were introduced in the 1970s. Before this, all the hotel operations were managed by either pen and paper or spreadsheets. However, according to a study published by Software Advice in 2015, only 34% of Hoteliers use a PMS, up to 25% are managed by pen and paper, and the rest are handled by spreadsheets, reservation systems, or custom-built systems.<\/p>\n\n\n\n

Since managing a Hotel is an extremely complex operation, you cannot run your business effectively without a PMS. Human error, the tediousness of data entry, and the inefficiency of looking for data will lead to you losing more money over the long run than paying for a some-what expensive but extremely worthy Property Management System.<\/p>\n\n\n\n

As mentioned above, only around 40% of Hoteliers use Systems, whether it be a PMS, Hotel Management System or a custom-built system. This means around 60% of Hoteliers are using extremely inefficient methods of managing their business. A PMS aims to provide an all-in-one solution for the Hotel, depending on which features are necessary for your business. Different PMS offer different features so you will need to figure out which one suits your needs.<\/p>\n\n\n\n

Main Features of a Property Management System<\/strong><\/h2>\n\n\n\n
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Different PMS come with different features, but there are a few common features a good PMS should offer. These are:<\/p>\n\n\n\n